Frequently Asked Questions

Have a question? We’ve got you covered. If you can’t find your answer here, feel free to reach out via our Contact page or WhatsApp.

Ordering & Payment

How do I place an order?

Simply browse our collections, select your preferred item and size, and click “Add to Cart”. Proceed to checkout, enter your delivery details, and choose your payment method. It’s that easy!

What payment methods do you accept?

We accept Cash on Delivery (COD) across Pakistan, as well as online payment via credit/debit card and bank transfer at checkout.

Is Cash on Delivery (COD) available?

Yes! COD is available across Pakistan. After placing your COD order, our team will confirm it via WhatsApp or phone before dispatch. Please ensure your number is active and reachable.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been dispatched. Please contact us immediately via WhatsApp if you need to make changes.

Shipping & Delivery

How long does delivery take?

All orders are delivered within 3–5 business days across Pakistan. Remote areas may take slightly longer.

What are the shipping charges?

Shipping is PKR 300 on orders below PKR 15,000. Orders of PKR 15,000 and above qualify for free shipping. International shipping rates are calculated at checkout.

Do you deliver outside Pakistan?

Yes, we do ship internationally. Please contact us via WhatsApp before placing an international order to confirm availability and shipping rates to your country.

How do I track my order?

Once your order is dispatched, we will share a tracking number via WhatsApp or SMS. You can use this to track your parcel with our courier partner.

Returns & Exchanges

What is your exchange policy?

We offer exchanges within 7 days of delivery for most items (10 days for bridal & premium silk). Items must be unused, unwashed, with original tags attached. Please see our full Return & Exchange Policy for details.

Do you offer cash refunds?

We do not offer cash refunds. All eligible returns are processed as an exchange or store credit.

What if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery with photos of the issue. We will resolve it promptly at no additional cost to you.

How do I request an exchange?

Message us on WhatsApp with your order number and reason for exchange. Our team will guide you through the process. Please do not send items back without prior approval.

Sizing & Fit

How do I find my size?

Please refer to our Size Guide for detailed measurement charts. If you’re unsure, message us on WhatsApp with your measurements and we’ll help you choose the right size.

Are your suits stitched or unstitched?

We offer both ready-to-wear (stitched) and unstitched collections. Product listings clearly indicate which type each item is.

Can I get a custom size?

For bridal and premium formal wear, we offer bespoke customisation including tailored fits. Please contact us via WhatsApp before ordering to discuss your requirements.

Products & Fabrics

What fabrics does THK use?

We work with premium Pakistani and imported fabrics including lawn, chiffon, raw silk, Korean silk, shisha silk, lama tissue, jamawar, atlas, velvet, woolina, and embroidered cotton net.

How do I care for my THK garment?

We recommend dry cleaning for embroidered and formal wear. For lawn and casual suits, gentle hand wash in cold water is advised. Avoid direct sunlight when drying to preserve colours.

Are the colours accurate in photos?

We make every effort to display colours accurately. However, slight variations may occur due to screen settings and lighting. If you have concerns about a specific colour, please contact us before ordering.