Shipping policy
Order processing
Orders are normally prepared after order confirmation. Processing time may vary during launches, sales, public holidays, or periods of high demand. Made-to-order, customized, or pre-order products may require additional time where stated on the product page.
Delivery within Pakistan
Estimated delivery is 3–7 business days after dispatch for most addresses in Pakistan. Remote or restricted locations may take longer. Business days exclude Sundays and public holidays.
Delivery dates are estimates, not guarantees. Courier delays, weather, public holidays, security conditions, service interruptions, and incomplete or incorrect addresses can affect delivery.
Delivery charges
Applicable delivery charges are displayed at checkout or communicated before order confirmation. Promotions for free or reduced delivery may have minimum-order, location, or time restrictions.
Address and contact details
Customers are responsible for providing a complete address and a reachable phone number. Contact us promptly if your details are incorrect. We cannot guarantee changes after an order has been processed or dispatched.
If an order is returned because the address or phone number was incorrect, the recipient was unavailable, delivery was refused, or the courier could not complete delivery after reasonable attempts, additional delivery charges may apply before the order is resent. Any refund for a prepaid returned order may exclude non-refundable delivery costs, where permitted.
Tracking and delivery issues
Tracking may be provided by SMS, email, WhatsApp, or another available channel after dispatch. Tracking updates can take time to appear.
If tracking shows delivered but you have not received the parcel, check with household members, building staff, and the courier, then contact us promptly at info@thkofficial.com. If a parcel appears lost or materially delayed, contact us so we can raise an inquiry with the courier. Courier investigations may take additional time.
Inspection and damage
Inspect the parcel and item promptly after delivery. Report damaged, defective, or incorrect items within 48 hours and include the order number plus clear photos or video of the item and packaging. See our Return and Refund Policy for full conditions.
International shipping
International delivery is available only where an international option is offered at checkout or confirmed by us in writing. Customers are responsible for customs duties, import taxes, clearance fees, and local restrictions unless we expressly state otherwise. Customs delays are outside our control.
For shipping questions, contact info@thkofficial.com.