Return & Exchange Policy

At Tanzeela Hussain Khan (THK), your satisfaction is our priority. We take great care in the quality of every piece we send out. Please read our exchange policy carefully before making a purchase.

✨ Easy Exchange — We make the process simple and hassle-free via WhatsApp.

Exchange Windows by Category

Product Category	Exchange Window	Conditions
Lawn & Casual Wear (PKR 2,500–12,000)	7 days from delivery	Size or colour exchange only
Formal & Semi-Formal (PKR 12,000–35,000)	7 days from delivery	Exchange or store credit
Bridal & Premium Silk (PKR 35,000+)	10 days from delivery	Dedicated support via WhatsApp
Sale & Discounted Items	Not eligible	—
Accessories & Bags	Not eligible	—

Exchange Conditions

To be eligible for an exchange, the item must meet all of the following conditions:

Unused, unwashed, and unaltered
All original tags intact and attached
In its original packaging
Exchange request raised within the applicable window above

Exchanges are subject to stock availability. If the requested item is unavailable, we will offer an alternative or store credit.

Non-Exchangeable Items

Sale or discounted items
Custom stitched or altered garments
Items that have been worn, washed, or damaged by the customer
Items without original tags or packaging
Accessories (bags, etc.)

Return & Refund Policy

We currently do not offer cash refunds. All eligible returns will be processed as an exchange or store credit only.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will resolve it promptly at no additional cost to you.

How to Request an Exchange (via WhatsApp)

Message us on WhatsApp or via our Contact page within your exchange window
Share your order number and reason for exchange
Send clear photos of the item if applicable
Our team will confirm eligibility and guide you through the next steps

Please do not send items back without prior approval. Unapproved returns will not be accepted.

Shipping Costs for Exchanges

THK error (wrong or defective item) — we cover all shipping costs
Customer preference (size, colour change) — customer is responsible for return shipping charges

Size Guidance

To reduce the chance of size-related exchanges, we recommend checking our Size Guide before placing your order. If you need help choosing the right size, our team is happy to assist via WhatsApp.